Blog Post

Property Repairs and Maintenance

You have access to our in-house maintenance company that employs handymen, landscapers, residential cleaners as well as on-call staff for after-hours emergencies or we can coordinating with outside vendors to ensure that the property is well-maintained.

PAYMENTS

We hold on to a reserve, lined out in your management agreement. Invoices received are paid out of reserves. The reserves are then replenished back up to the reserve limit from the following month's rent proceeds.

WORK REQUESTS

When a work order request is input into our system, our maintenance coordinator reviews it to ensure we have all the details to provide trouble shooting if possible. If it is a valid repair request and cannot be easily completed by the tenant via the troubleshooting process, a vendor is assigned.

VENDORS

WPM only uses licensed, bonded, and insured vendors. Please be advised we are unable to utilize a vendor that is not in our system. The vendor completes the repair without further notification to WPM if the repair is less than the maintenance limit as outlined in your Management Agreement. 

MAINTENANCE LIMIT

If the repair will exceed the maintenance limit, the vendor will contact WPM for proceeding. WPM will contact the owner to assist in making a final decision regarding completing the repair or obtaining a second estimate, etc. If the repair will exceed the maintenance limit/reserve, we will reach out to you to make an owner contribution to cover any shortfall.

EMERGENCY MAINTENANCE

It is important to note that the emergency maintenance limit is higher than the non-emergent maintenance limit, both of which are outlined in your management agreement. Emergency maintenance limits are usually used for no heat, no water, or water intrusion issues.

INVOICES

A copy of the invoice will be attached to your cash flow statement for your records.

Property Management Tool Kit
May 26, 2023
Established in 2005 Windermere Property Management exclusively manages properties with the focus of preserving and enhancing the value of investment properties. We provide professional management for single family, multi-family and commercial units. Our full service management allows owners to focus on other aspects of their investment portfolio, while ensuring that their properties are well-managed and profitable. EXPERIENCED TEAM Our staff includes four licensed real estate brokers with 30 years combined experience. You also have access to our in-house maintenance company that employs a handyman, landscaper, residential and commercial cleaners as well as on-call staff for after-hours emergencies. SERVICES FOR OWNERS ❱ Marketing: WPM markets your rental online and distributes to our pool of pre-qualified applicants. Each property receives a “for rent” sign in the yard and a 3D virtual tour. ❱ Tenant screening: We professionally screen applicants, negotiate lease terms, collect deposit/rent/fees, sign lease/addenda and complete move-in walkthrough with tenant. ❱ Rent collection: We collect rent and any applicable fees from tenants on behalf of the property owner and ensures that rent is paid on time. ❱ Maintenance and repairs: We have an in-house maintenance team to handle service and repairs for rental properties or we coordinate with contractors to ensure that the property is well-maintained. ❱ Property inspections: We complete the move out walkthrough, coordinate any work such as cleaning and repairs. Additionally, we conduct annual interior inspections on each property. ❱ Lease management: Throughout the lease of your property, we handle lease agreements, including renewals and terminations as well as handle tenant inquiries/concerns on your behalf. ❱ Financial reporting: Owners have 24/7 online access to copies of monthly cash flow statements, paid invoices, copies of leases, and other important documents. Owners also have the ability to make an owner contribution via their portals.
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