You have access to our in-house maintenance company that employs handymen, landscapers, residential cleaners as well as on-call staff for after-hours emergencies or we can coordinating with outside vendors to ensure that the property is well-maintained.
We hold on to a reserve, lined out in your management agreement. Invoices received are paid out of reserves. The reserves are then replenished back up to the reserve limit from the following month's rent proceeds.
When a work order request is input into our system, our maintenance coordinator reviews it to ensure we have all the details to provide trouble shooting if possible. If it is a valid repair request and cannot be easily completed by the tenant via the troubleshooting process, a vendor is assigned.
WPM only uses licensed, bonded, and insured vendors. Please be advised we are unable to utilize a vendor that is not in our system. The vendor completes the repair without further notification to WPM if the repair is less than the maintenance limit as outlined in your Management Agreement.
If the repair will exceed the maintenance limit, the vendor will contact WPM for proceeding. WPM will contact the owner to assist in making a final decision regarding completing the repair or obtaining a second estimate, etc. If the repair will exceed the maintenance limit/reserve, we will reach out to you to make an owner contribution to cover any shortfall.
It is important to note that the emergency maintenance limit is higher than the non-emergent maintenance limit, both of which are outlined in your management agreement. Emergency maintenance limits are usually used for no heat, no water, or water intrusion issues.
A copy of the invoice will be attached to your cash flow statement for your records.
22 E Poplar St, Suite 204
Walla Walla WA 99362
Office Hours: M-F 9:00 am - 4:00 pm