Owner FAQs

Need Help? 


Frequently Asked Questions

  • How do I request a rent modification due to COVID-19?

    To request a rent modification due to COVID-19, please complete this form and submit to tking@windermere.com.

    Alternatively, if you are unable to print or scan/email this form, please send your request via email to tking@windermere.com using the form as a guideline for information needed. Thank you.

  • How do I submit a complaint?

    Complaints must be in writing and can be submitted via email to tking@windermere.com.

  • My application is approved, now what?

    WPM will email you a link to set up your tenant portal. Once your portal is activated, you can log in to view and sign the Pre-Lease Holding and pay the holding deposit. WPM is unable to hold a rental for you absent a signed Pre-Lease Holding and the holding deposit paid.


    Prior to move in, the Rental Agreement will be uploaded to your tenant portal for you to review/sign. At that time, you will be prompted to schedule the move-in walkthrough and pay the remaining funds owing.


    WPM does not accept comprehensive, reusable tenant screening reports made available by a consumer reporting agency.

  • I want to add a tenant to my lease. What do I do?

    The first step is to email amqueen@windermere.com to ensure the unit is not at maximum occupancy (not typical). The second step is for the new tenant to complete an Application to Rent. Once approved, an Addendum will be uploaded to the tenant portal for all tenants (and co-signers, if applicable) to sign adding the new person to the lease.

  • A separate application for each adult (18 years of age or older) must be completed.

    Valid ID must be provided. You will be prompted to attach a copy of your valid photo ID (driver’s license or other government issued photo identification card) at the end of this Application. See list of acceptable identification at the end of the Application.


    Sufficient income/resources. Applicant is required to disclose an employer or income source providing adequate funds to support the rental applicant.  Generally, x3 income to tenant portion of rent is required, unless you receive housing assistance in which case the amount of your income is discounted in terms of qualifying your application.  You will be prompted to attach evidence of your income/resource at the end of this Application.

  • What is the process for moving in a pet?

    Please visit wpmwallawalla.petscreening.com to complete your pet application. Once the pet application has been processed, WPM will reach out to the owner of your rental with the application results. If the owner approves the pet request, WPM will notify you and the following steps will need to be completed:

    • Pet deposit will need to be paid via your portal. The owner determines the amount of the pet deposit—typically it is $250/pet, however, each owner is different and may request a higher deposit. Pet deposits must be paid prior to bringing the pet home.
    • A monthly pet fee will be assessed. Typically, the monthly pet fee is $25/pet, however, each owner is different and may request a higher pet fee. The monthly pet fee can be paid with rent via your tenant portal.
    • Pet Addendum must be signed via your tenant portal. The Pet Addendum must be signed via your portal prior to your bringing the pet home.
    • Documentation evidencing the pet is licensed in conformity with local laws (dogs only). This must be provided within 7 days of bringing the pet home; and
    • Documentation evidencing the pet’s shots are up-to-date in conformity with local and State laws. If this is not provided with your pet application, it must be provided within 7 days of bringing the pet home.
    • Documentation of renter’s insurance coverage in the amount of $300,000. If this is not provided with your pet application, it must be provided within 7 days of bringing the pet home.
  • What is the process for moving in a service animal and/or emotional support animal?

    Please visit wpmwallawalla.petscreening.com to complete your ESA and/or service animal application. Once the ESA and/or service animal application has been processed, WPM will reach out to you with the results. For approved applicants, an ESA and/or service animal addendum must be signed via your tenant portal. 

  • Do I need insurance?

    As a condition of our lease, we require all residents to carry liability insurance ($100,000) for damage to the landlord’s property during the term of their lease. 


    See our Tenant Insurance Document for more information.

  • I’m responsible for yard care, what exactly does that mean?

    Generally speaking, yard care is defined as mowing the yard weekly, keeping it green and ensuring it is relatively weed-free, including flower beds.

  • What are the break lease requirements?

    There are two parts to breaking your lease:


    1. There is a break lease fee of ½ month’s rent; and

    2. You continue to be responsible for rent and utilities through the date your lease expires OR  the date we move in a new tenant, whichever occurs first.


    We will start marketing as soon as we receive your notice in writing, which can be via email.

Move Out FAQs


What you need to know for move out

as well as a maintenance and cleaning checklist

General Maintenance & Cleaning Checklist for Move Out

Download Checklist
  • Do I need to cancel autopay?

    Yes, if you have an auto-pay set up, log in to the Tenant Portal and be sure to cancel it. 

  • Do I need to schedule a move out walkthrough?

    No. WPM conducts the walkthrough independently after you have dropped keys with us.

  • Do I need to deliver keys to WPM?

    Yes. It is vital that keys are provided to us once you are completely out of the rental. This signifies you are ready for us to do the walkthrough and starts

    the 21 day clock relative to processing your deposit. 

  • Can I deliver keys after hours?

    Yes. If you are dropping keys outside of business hours, be sure the keys are marked with the rental address and dropped in our night drop. The night drop is located at the bottom of the stairs on the wall off from the parking lot (brown box marked “Windermere Property Management”). 

  • Through what date do I owe rent and utilities?

    Rent and utilities will be charged through the later of *the date your lease expires or the date we receive the keys from you, provided, however, you are not *breaking your lease. Transferring utilities out of your name prior to said date will significantly delay processing your deposit. 


    *If you are breaking your lease, you owe rent and utilities through the date your lease expires or the date we are able to move in a new tenant, whichever occurs first, regardless of what date you drop keys with us. You will also owe a break lease fee of ½ month’s rent. 

  • How well do I need to clean?

    Download our General maintenance and cleaning checklist.


    Lack of thorough cleaning and general maintenance are the most common causes of security deposit deductions. If you follow these basic instructions, you can avoid and/or minimize deductions from your security deposit.

  • How long does it take to process my deposit?

    We have 21 days from the date you drop keys to process your deposit. You will receive one of the following from us: deposit refund check; notice stating amount owing (if charges are in excess of your deposit); or a notice stating why there is a delay in processing your deposit. If you dispute any charges applied to your deposit, you will need to submit your dispute in writing which can be done via email, mail or fax. Be sure to provide us with a forwarding address on or before the date you drop keys with us. Absent this information, the deposit will be sent to your last known address. 

  • Do I turn off the AC if moving in the summer or the heat if moving in the winter?

    If you are vacating during the summer months, please leave the AC set to a minimum of 80 degrees. 


    If you are vacating during the winter months, be sure to leave the thermostat set at a minimum of 55 degrees to avoid frozen pipes and the resulting damage. 

  • What happens if I leave items behind?

    Be sure to remove all household furniture, furnishings, personal effects and garbage. There is a minimum disposal charge of $150 to remove anything left behind, regardless of how minimal. The storage fee for furniture and furnishings is $10 per day. We are required by state law to retain furniture and furnishings with a value of $50 or less up to 7 days and value of over $50 up to 45 days. We will dispose of the furniture and furnishings after the applicable waiting period unless arrangements are made for you to pay the storage fee and pick up the items. Items left in your unit requiring storage may delay the settlement of your security deposit. 

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